TERMS AND CONDITIONS
Shipping & Delivery
Orders are shipped via UPS unless UPS does not serve the requested destination or an alternative shipping method is specified. Freight charges are calculated based on the package’s weight and are the sole responsibility of the purchaser. All shipping charges are determined on an F.O.B. basis from Richardson, TX.
The purchaser is responsible for accepting all shipments. In the event that a shipment is refused or not accepted, the purchaser will be liable for both the original shipping fees and any applicable return shipping charges. No further orders will be processed until all outstanding shipping charges have been paid in full.
Any claims for shortages or damages must be reported to Self Defense Supply within 48 hours of delivery. Claims reported after this period will not be accepted.
Privacy & Security
Self Defense Supply collects and uses your information exclusively for its internal operations. To enhance your experience, please ensure that cookies are enabled on your web browser. Cookies allow us to automatically recognize your visits, personalize your experience, and provide improved service. We also utilize cookies and similar browser data (including Flash cookies) for fraud prevention and other operational purposes. If your browser is set to refuse cookies from our website, you may be unable to complete purchases or access certain features (such as saving items in your Shopping Cart or receiving personalized recommendations). We strongly encourage you to configure your browser to accept cookies from our site.
SMS & Text Messaging Terms
By providing your mobile number during registration or checkout, you expressly consent to receive recurring SMS (text) messages from Self Defense Supply regarding new products, special promotions, and other pertinent information. Standard message and data rates may apply, and your consent to receive SMS messages is not a condition of any purchase.
You may opt out of receiving SMS messages at any time by replying “STOP” to any received text or by emailing us at sds@selfdefensesupply.com. Upon opting out, you may receive one final message confirming your unsubscription. For further assistance, reply “HELP” or contact us via the email provided.
Self Defense Supply does not share, sell, or rent your personal information—including your mobile number—to third parties for marketing purposes. All data collected through our SMS program is used solely for delivering updates, promotions, and product news. Message frequency may vary based on new product announcements or special offers.
Returns & Replacements
All returns must be pre-approved by Self Defense Supply. A valid Return Authorization (RA) number is required for all returns; no return will be accepted without one. A restocking fee of 15% will be applied to any merchandise returned without reported defects. Items must be returned in their original packaging to qualify for a return credit. Before providing any over-the-counter replacement, please confirm with Self Defense Supply that a new product will be issued in exchange. Please note that returned stun guns are eligible for exchange only; no credits or refunds will be issued for such items.
Automatic Knives
Self Defense Supply is not responsible for the sale or shipment of products to areas where they are unauthorized. Customers ordering automatic knives must have a completed Form 18 on file with Self Defense Supply. Automatic knives will not be shipped unless a valid Form 18 is on file.
Download Form 18 here.
Payment, Pricing & Promotions
Payment may be made by credit card or by cash on delivery (C.O.D.) money order. All C.O.D. orders are subject to additional C.O.D. charges per box shipped.
All prices and terms are subject to change without prior notice.
Minimum Orders
The minimum order amount is $100.00. Orders totaling less than $100.00 will not be accepted. All goods are subject to availability.
Backorders
Products that are temporarily out of stock will be placed on backorder. Backordered items will be shipped as soon as they become available, unless alternative arrangements have been made in advance. The purchaser remains responsible for all shipping charges related to backorders.
By placing an order, you acknowledge and agree to these terms.